Shipping Policies

Shipping Responsibility
Bridgemarkets is a platform that connects buyers with businesses offering products and services. Each seller is responsible for managing and coordinating their own shipments, including costs, delivery times, logistics method, special conditions, and any customs procedures, when applicable.

Bridgemarkets assumes no direct responsibility for the delivery, logistics, or tracking of orders placed through the platform.

Coordination and Tracking
Once a purchase is made, the buyer must communicate directly with the supplier to:

• Confirm available shipping methods.
• Agree on estimated delivery dates.
• Request proof of dispatch or tracking numbers.
• Resolve any logistical questions related to their order.

Contact with the supplier can be made through the channels indicated in their business profile within the platform.

Costs and Delivery Times
Shipping costs and delivery times are determined and communicated directly by each seller. They may vary depending on:

• Buyer’s location.
• Selected logistics method (air, land, sea, among others).
• Nature of the product or service purchased.
• Customs procedures and regulations of the destination country.

We recommend confirming all this information before completing your payment.

Customs Procedures and Taxes
In the case of international purchases, taxes, customs duties, and additional charges associated with the nationalization of the product are the responsibility of the buyer, unless the supplier explicitly states otherwise.

The buyer will be responsible for:

• Managing the corresponding procedures with customs authorities.
• Bearing the costs incurred at the destination.
• Presenting the necessary documentation for order collection.

Order Receipt
Upon receiving your order, we recommend:

• Checking the condition of the packaging before signing for delivery.
• Taking photographs if you notice visible damage or signs of tampering.
• Immediately reporting any incidents to the supplier.

Bridgemarkets will not handle claims related to damage, loss, or delays, as these processes must be handled directly with the seller and/or the transport company used.

Special Conditions
Some products may require particular logistical conditions due to their size, weight, fragility, or legal regulations. It is the supplier’s responsibility to inform about these cases and the buyer’s responsibility to accept the conditions before finalizing the purchase.

Inquiries and Support
Any questions related to the status of a shipment, delivery times, logistics costs, or claims must be managed directly with the business from which you made the purchase.

At Bridgemarkets, we work to facilitate the connection between buyers and sellers, but we do not intervene in the logistical operations of orders.